FAQs

Click and Collect

Making your shopping experience at Pearsons of Duns more convenient than ever before.

Whether you ordered your goods online or by telephone, our Click and Collect service offers you a flexible way of buying and collecting your shopping from Pearsons of Duns.

Open 7 days a week, Click and Collect allows you to pick up your shopping at a time that works best for you.

How do I use the Click and Collect Service?

Order online.

You will receive an email when your order is complete and ready for collection, so make sure to provide the correct contact details when placing your order.

You will need to bring a printed copy of your order or show us the confirmation on your phone – we cannot release your order without this.

Does using the Click and Collect Service cost me extra?

Click and collect is free.

When can I collect my order?

Collection times are during our opening hours:

Mon-Fri: 9.00am-5.30pm

Sat: 8.00am-5.00pm

Sun: 10.00am-4.30pm

Please allow time for your order to be picked and packed. Items ordered before 4pm should be ready the next day. Items ordered after 4pm may take longer. In either case, please do not travel until you have received the email confirming that your order is ready for collection.

Where do I pick up my Click and Collect order?

The Click and Collect collection point is at Pearsons of Duns Ltd, The Cheeklaw Centre, Station Road, Duns TD11 3EL. Ask one of our helpful staff for your order at the Garden Centre counter.

What happens if I can’t pick up my Click and Collect order?

We will keep Click and Collect orders for 7 days. After this period, if you have not been in touch to make alternative arrangements, we will process a refund.

Orders

Do you delivery across the UK?

Yes, excluding the Highlands and Islands.

Is there an extra charge for delivery?

We offer free delivery throughout the Scottish Borders, East Lothian, Midlothian, Northumberland and the Central Belt of Scotland.

For larger orders, delivery is available in other areas of the UK (excluding Highlands and Islands). Prices will vary between £16.50 and £60, depending on your area of residence.

Do you deliver at the weekend?

No, our delivery service runs Monday to Friday.

Our team will contact you within 1-2 workings days to confirm your delivery details, after your order has been placed.

Can I return my products?

If you are not satisfied with your purchase then you can contact us to discuss further.